Chadbourn Marcath utilizes its expertise in call center management and software development to address your company's strategic goals for its customer contact efforts.

Custom Applications include the design of reports tailored to your organization's unique way of doing business with customers. For multi-site operations, we have constructed summary screens with key performance metrics updated in real-time as well as periodic storage and retrieval of warehoused data. For service providers, we are a source of middle-ware to provide real-time data feeds for every major switch manufacturer's ACD. Our enabling technology has been used to provide readerboard displays, estimated wait time announcements, and network call routing.

Consulting entails the evaluation of the current technology infrastructure upon which you base your contact center operations and a recommendation for improvment. We can then assist in the implementation of the apporpriate platforms. Our goal is to make your telecommunications operation a strategic resource rather than merely a cost center.