Many of today's most dynamic businesses pivot on the successful management of their call centers. To help improve productivity in this key arena, Chadbourn Marcath has developed a line of management information products called Call Center Solutions®. These products perform as single modules or can be combined to address single or multi-site information needs.

  • The CC Announcer provides expected wait times to callers holding in queue

  • The CC Analyzer translates ACD statistics into concise, management-oriented reports and graphs which allow supervisors and their superiors to grasp the operating trends affecting their business

  • The CC Broadcaster delivers key call-processing information to agents

  • The CC Advisor provides real-time queue and agent status so that supervisors can monitor call center activity at a glance

For more information, please click on the individual products listed on the left.