Software and hardware maintenance is available for all Call Center Solutions® products. Standard maintenance includes a) unlimited telephone consultation, Monday through Friday, 9 a.m. to 5 p.m. CST, excluding holidays; b) remote diagnosis and correction of all covered hardware, and next day delivery (with notification before 2 p.m. CST) of replacement software and/or hardware for complete system failures; c) automatic shipment of maintenance software releases, free of charge, and a forty percent discount on new software versions. Please note that site visits are not covered under this maintenance plan. Also excluded are peripherals such as TV sets which are covered under the original factory warranty of one year. If a Chadbourn technician is required to make a site visit, the customer will pay all reasonable documented travel and out-of-pocket expenses for the trip. There will be no charge for the time required to make repairs.

Additional extended hour coverage is available as follows: Extended Five Day (Monday through Friday, 9 a.m. to 9 p.m. CST, excluding holidays) and Extended Seven Day, (Sunday through Saturday, 9 a.m. to 9 p.m. CST excluding holidays).

If a customer elects not to purchase maintenance, any time required to trouble-shoot or diagnose a problem will be charged at the current published hourly rate for Chadbourn technicians. There is a two-hour minimum charge for all such troubleshooting and diagnosis. Troubleshooting which extends beyond normal business hours will be charged at overtime rates. Any components that must be replaced or upgraded will be charged at the current retail rate, and freight, taxes and insurance will be paid for by the customer.