A Chadbourn Marcath project manager will plan the installation with the call center management team in order to ensure a smooth transition to the new system. The typical lead time for installation is four to six weeks after receipt of order. We will review the setup of the existing call routing by your maintenance personnel/vendor to ensure that they are optimally configured. You will receive configuration sheets, and we will work with the appropriate company personnel to ensure that we receive all system set-up information at least two weeks prior to installation. Based on this information, the system is configured prior to shipment with all of your company's ACD information, so that the installation process will proceed quickly and smoothly.

Installation will involve configuring and testing each Call Center Solutions® software module and associated hardware. Equipment will be placed where it is optimally suited for its operation and maintenance. A modem, which allows for remote technical support, will be installed and tested on the server. At the time of installation, we recommend that your switch maintenance vendor be available for a period of approximately two hours so that we can test switch connectivity.

Installation and training for an individual module is normally scheduled for one day. For systems with two or more modules, two days are standard. Individual training (typically one-half day) will be provided to the Call Center Solutions® administrator and any number of supervisors or lead agents on the operation of the system. We train on the actual working system which has just been installed, so that questions can be asked and answered about real issues at the call center.

The installation fee covers all system configuration performed at our offices, as well as the freight, labor and travel costs for work performed at the customer site. The fee also includes end-user and system administration training.