Let your agents in on the big picture.

The CC Broadcaster displays statistics and time-sensitive messages to televisions, readerboards, and LAN workstations. A variety of information may be displayed -- from the ACD software on site or from networked sites, host information systems or internet sources. Sharing this information allows agents to respond to changing conditions -- and helps boost call center productivity.

Key Features:

  • Critical queue statistics (groups, splits, vectors, virtual queues, etc.) are presented for all agents to view -- statistics may include real-time and summary information
  • Scrolling messages deliver accurate, timely information from supervisors to all of your agents
  • Statistics are color-coded so that agents viewing the CC Broadcaster can immediately identify problem areas

Key Benefits:

  • The CC Broadcaster improves the operation of the call center by alerting agents to call processing conditions and time-sensitive messages
  • Informed agents can make intelligent use of their time during peak calling periods