When a caller doesn't know how long the wait will be, a minute feels like an eternity.

Increase customer satisfaction and reduce abandonments with the CC Announcer. The CC Announcer informs callers of the expected wait time for an agent. This lets your customers know that you recognize their time is important . . . and lets them make an informed decision as to continue to hold or call back at a more convenient time.

This customer-friendly feature also saves your company money on inbound 800 service because customers make an immediate decision as to whether to wait or try again later.

Key Features:

  • A caller is continually queuing for an available agent, and never loses his place in queue -- even during the announcement!
  • The CC Announcer is flexible -- it can announce wait times to every caller, or only when wait times are long
  • The CC Announcer utilizes your switch's existing announcement channel capability -- no additional switch hardware or software is required

Key Benefits:

  • CC Announcer improves the operation of the call center by managing customers' expectations
  • When the call center is experiencing short wait times, CC Announcer reduces abandonments and increases customer satisfaction
  • When the call center is experiencing longer wait times, CC Announcer lowers inbound 800 service bills because customers make an immediate decision as to whether to wait or try again at a less busy time