Sit down, take charge, and manage. It's all here for your supervisors.

The CC Advisor gives you all the information you need to effectively manage call center performance. Information is presented in multiple windows that can be arrayed to fill an entire screen, or stacked so that only the most critical data is shown on top.

Key Features:

  • Queue and agent statistics are highlighted in green, yellow or red to indicate normal, cautionary or unacceptable status based on your pre-defined thresholds
  • Windows are customized by login names, so each supervisor sees a display that is meaningful to him/her
  • Queues names are displayed in a unique color to facilitate quick scanning of current information
  • A bar chart of current trunk utilization alerts supervisors to busy conditions

Key Benefits:

  • Improves call center operation by allowing supervisors to focus on the performance of their assigned queues and agents
  • Call centers with multiple sites can view enterprise-wide real-time statistics -- even across different switch types
  • With years of call center consulting experience, customers can rely on us to help them resolve a variety of call center issues